Frequently Asked Questions

The Rare Finds is built around pieces chosen with care and meaning. I source unusual crystals in small quantities and create jewellery in small collections, working closely with a silversmith to develop designs that feel individual and special.

Wherever possible, I work directly with smaller suppliers around the world and source crystals from the countries in which they are naturally found, rather than buying large quantities of mass-produced stock.

Many Rare Finds are completely one of a kind, and where an individual piece is shown, that is the piece you will receive. Crystals, shells and gemstones are natural materials, so colour, pattern, shape and markings can vary. These natural differences are part of what makes each piece special.

Start with the piece you naturally feel drawn to. You can also visit the Explore Crystal Meanings page to learn about the traditional symbolism associated with different crystals. Sometimes the right piece simply calls to you.

The properties shared on this website come from traditional spiritual beliefs and symbolism. They are intended for personal reflection and enjoyment and should not replace medical advice, diagnosis or treatment.

Please check the individual product description, as some pendants include a chain while pieces from the Charm Bar may be sold separately for you to add to a chain you already own.

The available size will be shown on the individual product page. If you are unsure about the size of a particular ring, please contact me before ordering and I’ll help wherever I can.

Some pieces are completely one of a kind and won’t return once sold. Others may become available again in a future collection. Join the mailing list for collection previews, restock news and early updates from The Rare Finds.

If you successfully claim an item during a Live Sale, I’ll confirm your claim and send you details explaining how to complete your purchase. Your order will be available for 24 hours. If it isn’t paid for within that time, the item may be released for sale again.

Live Sale claims and specially arranged orders can be found in the “Your Rare Finds Orders” collection. I’ll send you the relevant link when your order is ready.

Yes. If you claim more than one piece during the same Live Sale, I’ll combine your confirmed items so that you can complete your purchase together.

Absolutely. Every order is carefully gift wrapped and includes a handwritten note and a small complimentary gift. If the order is being sent directly to someone or you have a particular request, email me after ordering and include your order number.

The Rare Finds is a small independent business, so please allow up to five business days for your order to be prepared and dispatched. During busy collections and Live Sales, processing may take a little longer.

Orders are sent using Royal Mail. The delivery services and prices available for your particular order will be shown at checkout.

Yes. Once your order has been dispatched, you’ll receive a confirmation email containing your tracking details. Please allow up to 24 hours for the tracking information to become active.

If your order is for a birthday, gift or special occasion, email me as soon as you have ordered and include your order number. I’ll always do my best to help, although faster delivery may involve an additional charge.

The Rare Finds currently delivers to the UK, Ireland and mainland Europe. International customers are responsible for any customs charges, duties or local taxes applied to their order.

Please contact me as soon as possible and include your order number. You can also read the full Refund Policy using the link at the bottom of the website.

I attend selected markets, festivals and events throughout the year. Join the mailing list or follow The Rare Finds on Instagram to hear where I’ll be next.

Join the Rare Finds mailing list for collection previews, Live Sale dates, restock news and details of upcoming markets. New subscribers also receive 10% off their first website order.